In this position, you will become an expert on all me & my BIG ideas products and use that knowledge to ensure that all of our customers are not only satisfied, but HAPPY! 

This is a Part-Time position (with potential for Full Time) 
in our Fountain Valley, CA offices.

JOB RESPONSIBILITIES (include, but are not limited to)...

  • Answering customer service calls and email daily
  • Daily monitoring all social media outlets and proactively engaging customers with quality control or other product concerns 
  • Revolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining in the best solution to solve the problem; expediting correction or adjustment; following up to ensure
  • Accessing customer orders and records on our e-commerce platform (currently Shopify) 
  • Provide weekly quality control reports to the Product Development Team to ensure the constant improvements of our products


…you are a positive and upbeat person.  A great attitude is a must!
…you have excellent communication skills (both written and verbal).
…you have 1-2 years of experience in customer service.
…you have a strong attention to detail.
…you are organized and can multi-task with the best of them.
…you know how to negotiate the world of Social Media in your sleep.
…you can work well independently.
…you are a problem solver.
…you are a TEAM player.  You will do what it takes to get the job done.
…you have a college degree (preferred but not mandatory).
…you are proficient in Word/Excel or Pages/Numbers.
…you have excellent skills navigating e-commerce platforms (such as Shopify).

This is an entry level position with potential for growth.

We offer a 401k plan, medical coverage, vacation/holiday/sick pay and a terrific work environment!


To apply for this position, please email your resume to with CUSTOMER HAPPINESS in the subject line. 
Please no phone calls or agencies.  Salary range can be provided, via email, to serious candidates.

 We are an equal opportunity employer.